Operation Management Services
One centralize source for orders, changes, and support across locations, technologies and vendors
Effective operations keep your IT infrastructure running smoothly and efficiently. But juggling various vendors and technologies across locations slows down your teams, leading to disruptions, delays, and decreased productivity.
Now, there's a better way.
vCom offers a single comprehensive view of your entire IT environment. Track every order, project, and issue across all vendors, technologies, and locations in one place. We take the guesswork out of operations management by delivering service and support to tackle all of the behind-the-scenes details of your daily workflows.
Order Management
Stay on top of all IT service changes, hardware shipments, vendor dispatches, and service deliveries with real-time tracking. Whether through our web portal or mobile app, you can access up-to-date order statuses, technical specifications, and service notes anytime—ensuring complete visibility and control over your IT procurement process.
Asset Management
Gain a comprehensive view of all IT assets, including who is using what and for what purpose. Our platform enables detailed hardware tracking, customized technical attributes, and inventory reconciliation, ensuring your organization maintains accuracy in asset allocation, usage, and compliance.
Ticket Management
Easily open and track trouble tickets for specific inventory items directly within our portal. Manage account and billing inquiries, project engagements, and enhancement requests—all in one place. With real-time status updates and clear visibility into resolution progress, you can ensure quick response times and streamlined IT issue management.
